Refund & Cancellation Policy

This policy explains when you can cancel a Campaign and get your money back. All amounts are in US dollars.

1. Before a Campaign starts

With fixed pricing, a Campaign booked for a future date can be cancelled for a full refund until it starts. Request it from Dashboard → Payments → "Request refund" or through Support.

2. After a Campaign starts

Contributions start counting immediately once verified, and Campaigns in the open-contribution model start straight away. Started Campaigns are therefore generally non-refundable, except where the Placement was not delivered because of a fault on our side, in which case we refund the undelivered portion.

3. Being outranked is not a fault

Placements are ordered by total amount. If another Brand pays more and moves above you, or you drop out of the visible slots, this is how the service works and is not a reason for a refund.

4. Duplicate or failed payments

If you were charged twice, or charged for an order that shows as failed, open a ticket with the order ID. Verified duplicate or failed charges are refunded in full.

5. Rejected, suspended or removed Brands

If we suspend or remove a Brand during a paid Campaign for reasons other than a breach of our Terms or Acceptable Use Policy, the unused portion is refunded. If the removal is due to a breach, no refund is due.

6. Effect on rankings

A refunded payment is removed from every ranking and Placement total as soon as the refund is processed.

7. How and when refunds are paid

Approved refunds are sent to the original payment method in USD. Banks usually take 5–10 working days to show them. Any currency conversion or bank fees charged by your card issuer are outside our control.

8. Chargebacks

Please contact us before disputing a charge with your bank — most issues are solved quickly. Campaigns linked to a disputed payment may be paused while the dispute is open.